DRAFT - please complete placeholders.
You have 30 days from the day you receive your order to request a return.
Because every ForeverPaw piece is personalized and made to your design, please contact us first at [SUPPORT-E-MAIL] before sending anything back. In most cases we can solve the problem faster than a refund would — a re-engraving, a replacement, or a corrected design.
Eligible for return
Items that arrive damaged or faulty, or that do not match the design you approved. Items must be unworn and returned in the original gift box.
Not eligible
Personalized items where the engraving matches the design you submitted and approved, unless the item is faulty.
How to return
Message us with your order number and a photo of the item. We will confirm the return address and the next steps. Return shipping is paid by the customer unless the item is faulty or incorrect.
Refunds
Once we receive and check the item, we refund to your original payment method within 14 days and notify you by email.
Customers in the EU/EEA
The statutory 14-day right of withdrawal does not apply to goods that are made to your specifications or clearly personalized (EU Consumer Rights Directive, Art. 16(c)). The 30-day policy above is offered voluntarily and does not affect your statutory rights regarding faulty goods.