DRAFT — please have placeholders and choice of law reviewed.
These terms govern all orders placed with [COMPANY NAME], [ADDRESS] ("ForeverPaw") through this online store.
1. Contract
Product listings are an invitation to order, not a binding offer. A contract comes into effect when we confirm your order by email.
2. Prices and payment
All prices are shown in the currency displayed at checkout and include applicable VAT where indicated. Shipping costs are shown before you complete your order. Payment is due at the time of ordering.
3. Personalization
You are responsible for the content you upload for engraving. By uploading a photo or text you confirm that you hold the necessary rights to it and that it does not infringe third-party rights or applicable law. We may refuse orders with unlawful or offensive content. Because items are engraved exactly as approved, please check your design carefully — spelling mistakes in submitted text cannot be corrected after production has started.
4. Delivery
Delivery times are estimates. See our Shipping & Returns page for details.
5. Returns and withdrawal
See our Refund Policy. Personalized goods are excluded from the statutory right of withdrawal for EU/EEA customers under Art. 16(c) of the Consumer Rights Directive.
6. Warranty
Statutory warranty rights for defective goods apply. Normal wear, damage from improper use, and colour changes caused by cosmetics, chlorine or perfume are not defects.
7. Liability
We are liable without limitation for intent and gross negligence and for injury to life, body or health. In cases of slight negligence we are liable only for breach of essential contractual obligations, limited to foreseeable damage typical of this type of contract.
8. Applicable law and jurisdiction
[INSERT CHOICE OF LAW AND JURISDICTION]. Mandatory consumer protection provisions of the customer's country of residence remain unaffected.
Last updated: [DATE]