Politique de remboursement

Return, Refund & Withdrawal Policy

You have 30 days from the day you receive your order to request a return.

Because every ForeverPaw piece is personalized and made to your design, please contact us at hello@foreverpaw.us before sending anything back. In most cases we can solve the problem faster than a refund would: a re-engraving, a replacement, or a corrected design.

Eligible for return

Items that arrive damaged or faulty, or that do not match the design you approved. Items must be unworn and returned in the original gift box.

Not eligible

Personalized items where the engraving matches the design you submitted and approved, unless the item is faulty. This is the nature of made-to-order goods: once your pet's paw is engraved on the pendant, the piece cannot be sold to anyone else.

How to return

Message us at hello@foreverpaw.us with your order number and a photo of the item. We will confirm the return address and the next steps. Return shipping is paid by the customer unless the item is faulty or incorrect.

Refunds

Once we receive and check the item, we refund to your original payment method within 14 days and notify you by email.

Right of withdrawal for customers in the EU and EEA

Under the EU Consumer Rights Directive you normally have 14 days to withdraw from a distance purchase without giving a reason. This right does not apply to goods made to your specifications or clearly personalized (Art. 16(c)). Every ForeverPaw pendant is engraved individually from the photo you supply and therefore falls under this exception.

The 30-day return policy above is granted voluntarily on top of your statutory rights and does not limit your rights regarding faulty or misdescribed goods.

Customers in Switzerland

Swiss law provides no statutory right of withdrawal for online purchases. The 30-day policy above applies to you as a voluntary commitment by us.

ForeverPaw · Eulenweg 29b · 8832 Wilen bei Wollerau · Switzerland · hello@foreverpaw.us