Conditions d’utilisation

Terms of Service

These terms govern all orders placed with ForeverPaw, owner Mattia Romaneschi, Eulenweg 29b, 8832 Wilen bei Wollerau, Switzerland, through this online store.

1. Contract

Product listings are an invitation to order, not a binding offer. A contract comes into effect when we confirm your order by email.

2. Prices and payment

Prices are shown in the currency displayed at checkout. We are not VAT-registered in Switzerland (Art. 10 para. 2 lit. a MWSTG), so prices do not include Swiss VAT. Orders shipped outside Switzerland may be subject to import duties or taxes in the destination country, payable by the customer. Payment is due at the time of ordering through the methods offered at checkout.

3. Personalization

You are responsible for the content you upload for engraving. By uploading a photo or text you confirm that you hold the necessary rights to it and that it does not infringe third-party rights or applicable law. We may refuse orders containing unlawful or offensive content.

Items are engraved exactly as approved. Please check your design carefully, because spelling mistakes in text you submitted cannot be corrected once production has started.

If the photo you supply cannot be used for engraving, we contact you before producing anything.

4. Delivery

Production takes 2 to 5 business days. Delivery then takes 3 to 6 business days to the United States and 1 to 6 business days within Europe. These are estimates, not guaranteed dates. Details in our Shipping Policy.

5. Returns and withdrawal

See our Refund Policy. For customers in the EU and EEA, the statutory 14-day right of withdrawal does not apply to goods made to your specifications or clearly personalized (Consumer Rights Directive, Art. 16(c)).

6. Warranty

Statutory warranty rights for defective goods apply. Normal wear, damage from improper use, and colour changes caused by cosmetics, chlorine or perfume are not defects.

7. Liability

We are liable without limitation for intent and gross negligence and for injury to life, body or health. In cases of slight negligence we are liable only for the breach of essential contractual obligations, limited to the foreseeable damage typical of this type of contract.

8. Intellectual property

All content on this store, including texts, images, the ForeverPaw name and logo, belongs to us and may not be used without our written permission. The photo you upload remains yours; you grant us the right to use it solely to produce your order.

9. Applicable law and jurisdiction

Swiss law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods. Place of jurisdiction is Freienbach, canton of Schwyz, Switzerland. Mandatory consumer protection provisions of the customer's country of residence remain unaffected.

10. Severability

If any provision of these terms is or becomes invalid, the validity of the remaining provisions is unaffected.

Last updated: 5 September 2026